RETURNS AND EXCHANGES
Do you have an unopened product you would like to return?
Your satisfaction is our goal. We want to ensure you are satisfied with the PRODUCTS you receive.
We only require that you submit a return request within 30 days from receipt of items. Just contact Customer Service to initiate your return. We are available via e-mail or by telephone on the number listed on the purchased PRODUCT bottle label.
OUR 30-DAY STRESS-FREE RETURN POLICY
- 100% refund will be issued on your unopened item(s) returned within 30 days.
- An exchange will be made on any damaged item(s) returned within 30 days.
- Gift cards, coupons, promotions, free gifts and the like are non-refundable.
- We only accept returns on items shipped to customers within the United States.
DID YOU RECEIVE DAMAGED PRODUCTS?
Hold on to any damaged products, boxes, packaging, and contents you received. We may request pictures of your damages to process your refund/exchange claim. You can start a shipping claim by contacting Customer Service.
RETURN AND EXCHANGE REQUIREMENTS
- The customer must contact us by e-mail or phone and request an RMA (return merchandise authorization) number before returning any PRODUCTS.
- The customer must ship the returned PODUCT within 30 days from the date that the PRODUCT was received by the customer.
- The customer is responsible for the PRODUCT return shipping costs.
- We will accept returned containers of PRODUCT as long as they are unopened.
- Returns may be subject to a 15% restocking fee.
- International orders are not refundable, and duties and taxes paid on international orders are also not refundable.
Do not return products after 60 days have passed without calling us first! Packages received without an RMA number after the expiration 60 days will not be refunded.
Exceptions to these stated “Return and Exchange” conditions may be granted at the discretion of McCleary Scientific on a case by case basis.